MA Consultants — maconsultants.co.uk
These Terms and Conditions (“Terms”) govern your use of the website maconsultants.co.uk (the “Site”), operated by MA Consultants (“we”, “us”, “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, you should stop using the Site immediately.
MA Consultants is a sole-trader practice providing immigration advice and services in the United Kingdom. For enquiries, please contact us at:
Website information is general information and is not advice tailored to your circumstances. Immigration rules and policies change. Please obtain advice appropriate to your situation before relying on general information.
Sending an enquiry does not itself appoint us to act or confirm acceptance of instructions. Before carrying out paid work, we provide client-care information and agree the scope, fees and service terms. Any applicable cancellation rights and statutory consumer protections remain available. These website terms do not replace your client agreement.
Decisions are made by the relevant authorities. We cannot guarantee an application outcome or an authority’s processing time. Where we agree to provide services, we remain responsible for performing our work with reasonable care and skill.
MA Consultants is regulated by the Immigration Advice Authority (IAA), registration number F200500141. You can verify our registration on the IAA public register. We are authorised to provide immigration advice and services at the level permitted by our registration.
The Site is provided for your personal use. You agree that you will not:
We reserve the right to suspend or terminate your access to the Site at any time if we reasonably believe you have breached these Terms.
All content on the Site — including text, images, graphics, logos, design, and software — is the property of MA Consultants or its licensors and is protected by copyright, trade mark, and other intellectual property laws. You may not reproduce, modify, distribute, or republish any content from the Site without our prior written permission.
Our Privacy Policy explains how we handle personal information, including our use of AI tools with adviser review. Website use and contact-form submission do not provide blanket consent to processing or waive your data protection rights.
See our Privacy Policy and any cookie information or controls provided on the website for information about cookies and services such as Google reCAPTCHA. Non-essential technologies require consent where the law requires it.
The Site may contain links to third-party websites. These links are provided for convenience only. We have no control over the content, privacy policies, or practices of third-party sites and accept no responsibility for them. Your use of any third-party website is at your own risk and subject to that site’s terms and conditions.
We are responsible for foreseeable loss or damage caused by our failure to comply with applicable obligations or to use reasonable care and skill. We are not responsible for loss that was not foreseeable or was not caused by our breach. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability or consumer right that the law does not allow us to exclude or restrict.
If an event outside our reasonable control affects an agreed service, we will take reasonable steps to minimise its effect and explain any material impact. This does not remove statutory rights or excuse a failure to take reasonable care and skill.
You may complain verbally or in writing. Contact the sole trader responsible for MA Consultants at info@maconsultants.co.uk, telephone 020 7247 3176, or write to Top Floor, 91 Great Russell Street, London, WC1B 3PS. You do not have to discuss a complaint with the adviser concerned first.
We acknowledge complaints within three working days and provide a response within 20 working days of receipt. If the timescale needs to change, we explain why and give an updated timescale. We consider your account, the relevant file and any adviser response, then send a written explanation of our findings and proposed resolution. Complaints and their outcome are recorded and used to improve our service.
You may complain to the Immigration Advice Authority at any time; you do not have to wait for our process to finish. The official IAA complaints page explains how to complain and the applicable time limits.
We may update these Terms from time to time. The revised terms will be posted on this page. Updates do not retrospectively change an existing client agreement or remove your statutory rights. We encourage you to review these Terms periodically.
These Terms are governed by and construed in accordance with the laws of England and Wales. If you are a consumer, this does not remove mandatory protections or rights to bring proceedings in another court available to you under applicable law.
If you have any questions about these Terms, please contact us:
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