Citizenship Areas
Advice on digital immigration records, confirmation of existing settlement and the documents needed to demonstrate your status.
Advice on accessing and using an eVisa, account issues and correcting inaccurate records.
Assessment of No Time Limit applications, older proof of settlement and appropriate document services.
We distinguish evidence of existing permission from an application for new permission. An account update or document application does not, by itself, extend a visa or grant settlement.
Our advice begins with your previous decisions, existing records and the issue you need to resolve.
We identify whether you need an account update, an error report, confirmation of existing status or a separate application.
Assess existing documents, earlier decisions and the current problem.
Advise on the appropriate service and any underlying immigration issue.
Help present relevant information and complete the appropriate application or request.
Review the updated record or decision and explain any further steps needed.
An eVisa is a digital record of immigration status and its conditions. We can assist with access issues and explain how the record is used to demonstrate your rights.
Updating passport or contact details is different from reporting an incorrect status or personal detail. We assess the issue and help use the appropriate process.
If the digital record does not match your decision, we review the underlying permission before advising on a correction or another available remedy.
A No Time Limit application can provide digital confirmation of existing indefinite leave where the relevant conditions are met. It is not a new application to qualify for settlement.
We review passport endorsements, historic grants and any gaps in proof, including whether the underlying status remains valid.
People who already have an eVisa or EU Settlement Scheme status generally need a different process. We assess the correct option before recommending NTL.
Where an absence may have affected settlement, we can review the Returning Resident position separately.
Advice on appropriate refugee or stateless travel documents and certificates of travel for eligible applicants.
We assess whether an issue concerns nationality, right of abode, existing settlement or another form of permission.
A Home Office travel document has its own eligibility and does not replace the need for immigration permission. We review your status and circumstances before advising.
Related services include Right of Abode and Windrush Scheme advice.
Let us know about any relevant deadline when seeking help. We assess the issue and the appropriate route for raising it, without promising an immediate technical resolution.
If the issue concerns expired permission, a refused application or a change of route, a document request alone may not resolve it. We advise on the underlying matter and relevant next steps.
Each person’s status and records need to be considered individually. Updating one family member’s account does not update everyone else’s permission.